Frequently Asked Questions

Windrift Hill products are made by our family-owned team in Conrad, Montana. Deena Maier started Windrift Hill in her farmhouse kitchen in 1999. Today her daughter, Amber Hofstad, and son, Nicholas Hofstad, own and run the business, and our team of 12 makes every product with fresh milk from our own goats.

Yes. All the goat milk in our skincare comes from our own herd of more than 40 Nubian and LaMancha goats on our family farm near Conrad, Montana. Each spring we welcome a new crop of baby goats. Raising our own herd means we know exactly where our most important ingredient comes from.

Casey leads milking and daily care for our goat herd. The goats are milked twice a day and cared for year-round on our family farm. That fresh milk goes straight into the soaps, lotions and body butters we make in Conrad.

Every Windrift Hill product is made in Conrad, Montana, not by an outside manufacturer. What began in a farmhouse kitchen in 1999 is now our own 8,000-square-foot production facility. Our team handles every step, from mixing and pouring to packaging and shipping, so you get the same Montana-made products whether you buy online, in our store or from a shop that carries us.

You're welcome to visit our Bubble Up Boutique at 204 N Main Street in Conrad, Montana, where you can shop our full line and smell every scent in person. Our family farm isn't open for public tours right now, but we hope to offer farm visits in the future.

Store hours: Monday–Friday, 8:00 AM–5:30 PM; Saturday, 9:00 AM–3:00 PM

Goat milk soap cleans gently with a rich, creamy lather that doesn't leave skin feeling tight. Goat milk naturally contains fats, proteins, vitamins and lactic acid, and traditionally made soap keeps its natural glycerin, which draws moisture to the skin. That's why so many people with dry skin switch to goat milk soap and never go back.

Many people with sensitive skin find goat milk soap gentler than store-bought bars. For the most sensitive skin, start with one of our three unscented bars: Nature Made Complexion, Emu Oil or The Serious Bar. They're made without added fragrance but may have a mild natural scent from their ingredients. As with any new product, test it on a small patch of skin first.

Most store-bought bars are synthetic detergents, not true soap. Windrift Hill goat milk soap is traditionally made from oils and fresh milk from our own goats, so it keeps the natural glycerin and milk fats that help skin feel soft. The result is a creamier lather and skin that feels clean and comfortable, not stripped.

For many people, yes. Our goat milk bar soap gives you a rich, creamy lather and keeps its natural glycerin, with no plastic bottle. A full-size 5 oz bar lasts 3 to 5 weeks with everyday use, depending on how it's stored.

Yes. Windrift Hill goat milk soap is made for everyday use on your hands, face and body. If your skin runs dry, follow with our Goat Milk Lotion or Body Butter to keep moisture in.

Our goat milk soap is gentle, and many families use our unscented bars for the whole household. For babies, especially newborns, or children with sensitive skin, check with your pediatrician before introducing a new soap. Avoid contact with the eyes and stop using it if irritation occurs.

Lactose intolerance affects digestion, so it usually isn't a concern for skincare used on the outside of the body. A milk allergy is different: it's an immune reaction to milk proteins, and goat milk proteins can cross-react with cow's milk. Because our products contain real goat milk, people with a milk allergy should avoid them unless their doctor says otherwise.

For very dry skin, reach for our Goat Milk Body Butter and Body Oil. Body Butter is our thickest, richest moisturizer, perfect for dry hands, elbows, knees and heels through a Montana winter. Body Oil goes on after a bath or shower to soften skin and help hold in moisture. Many customers use both: oil after the shower, then butter on the driest spots.

• Goat Milk Lotion is our everyday moisturizer. It's light, absorbs quickly and works for face, hands and body.
• Goat Milk Body Butter is thicker and richer, made for skin that needs extra care.
• Body Oil softens skin and helps lock in moisture, especially on damp skin after bathing.

Many customers use lotion during the day and body butter before bed.

Body oil works best on damp skin. After a bath or shower, pat lightly dry and massage a small amount into your skin while it's still a little damp. You can also use it on dry skin any time, on elbows, legs or cuticles. A little goes a long way.

Yes. Our three unscented bars, Nature Made Complexion, Emu Oil and The Serious Bar, are all great for washing your face. The Serious Bar also contains neem oil, neem powder and grapefruit extract. Follow with our Unscented Goat Milk Lotion, which is gentle enough for your face every day.

Yes. We offer unscented goat milk soap, lotion, body butter, body oil, lip balm and bath salts. Our unscented bars are Nature Made Complexion, Emu Oil and The Serious Bar. They're made without added fragrance but may have a mild natural scent from their ingredients.

Try before you commit. Our 1 oz goat milk soap samples let you test a scent before buying a full-size bar, and lotion and body butter samples are coming in 2027. Our Best Sellers page is a great place to start, or email hello@windrifthill.com and tell us what you like. We're happy to help you find a favorite.

A full-size 5 oz bar of Windrift Hill goat milk soap lasts 3 to 5 weeks with everyday use. To make it last longer, let the bar dry between uses on a well-draining soap dish or soap saver, away from the shower spray. A bar sitting in water softens and wears away much faster.

• Goat milk soap: sample slice 1 oz, single 5 oz bar, plus 4-bar, 9-bar and 15-bar bundles
• Goat milk lotion: 2 oz travel size, 8 oz, and ½ gallon and 1 gallon

Visit each product page for current pricing.

Our goat milk soap doesn't expire, but use it within two years for the best scent, since fragrance fades over time. Lotion, body butter and body oil keep about two years. Store everything in a cool, dry place with lids closed. If you notice a change in smell, color or texture, stop using it.

• Wet your hair thoroughly with warm water.
• Glide the bar over your wet hair and scalp a few times, or rub it between your hands to build a lather.
• Massage the lather into your scalp with your fingertips and work it through to the ends.
• Rinse well.

Between washes, keep your shampoo bar on a draining soap dish so it stays firm and lasts longer.

Our three shampoo bars are made for hair and scalp. Along with goat milk, they contain jojoba oil, wheat germ oil and castor oil, chosen especially for hair and scalp care. Our regular goat milk soap is made for face and body, so use a shampoo bar for washing your hair and body.

Not yet, but we're developing one to pair with our shampoo bars. Join our email list to be the first to know when it's ready.

Our goat milk soap is made from simple oils and fresh milk from our own goats. For example, our popular Goats N' Oats bar contains olive oil, goat milk, sustainably sourced palm kernel oil, coconut oil, sodium hydroxide (lye) and almond oil. Ingredients vary by product and scent, so you'll find the full ingredient list on every product page.

All real soap is made with lye (sodium hydroxide), but no lye is left in the finished bar. During soapmaking, the lye reacts with the oils and turns them into soap and natural glycerin. This is called saponification. Our bars then cure for about six weeks, which makes them firmer and longer-lasting.

It depends on the product. Our goat milk soaps, bath salts and body oils contain no preservatives. Our lotions and body butters are preserved with Optiphen, a paraben-free and formaldehyde-free preservative. Anything made with water or milk needs a preservative to keep mold and bacteria from growing, so your lotion stays safe from the first pump to the last.

We choose our ingredients carefully and aim to avoid parabens, phthalates, sulfates, artificial dyes and petroleum. Formulas vary by product, so check the full ingredient list on each product page if you're avoiding something specific, or email us with any questions.

Both, depending on the scent. Essential oils come from plants, while fragrance oils let us offer a wider range of scents, from floral and fruity to fresh and earthy. If you'd rather skip fragrance altogether, choose one of our unscented products.

All Windrift Hill products are gluten free except our shampoo bars, which contain wheat germ oil. Our soaps, lotions, body butters, body oils, bath salts and lip balms are all gluten free.

Never. We don't test our products on animals or ask anyone else to. The only animals involved in Windrift Hill are our goats, and they're well cared for by our family on our Montana farm.

Our everyday goat milk gift sets include All the Basics, Soap Lovers Dream, The Ultimate, Trio, Variety Pack and Simple Spa. For the holidays, we offer Frosty's Favorites, Holiday Spa, Home for the Holidays, Sleigh Ride and our Holiday Mini Sets.

Yes. You can pick your own scents in all of our gift sets except the Holiday Mini Sets, which come in preset scent combinations.

Yes. Our holiday gift sets ship free within the U.S. with no minimum order.

For Christmas delivery in 2026, place your order by Wednesday, December 16. Orders placed after that date may still arrive in time, but we can't guarantee delivery before Christmas.

Yes. Windrift Hill digital gift cards come in $25, $50, $75, $100 and $150 amounts and are delivered by email, so they make a perfect last-minute gift.

Yes. We create custom gifts for weddings, corporate events, employee appreciation, client gifts and other special occasions. Quantities, packaging and personalization depend on your needs and the products you choose. Email hello@windrifthill.com to talk through your ideas.

Shipping within the U.S. is a flat rate based on your order total, and orders of $85 or more ship free.

Our holiday gift sets ship free with no minimum.

Most orders ship within 2 to 4 business days. Processing can take longer during busy seasons like the holidays. If you need your order by a certain date, email us before you order and we'll do our best to help.

We ship with USPS, UPS and FedEx. The carrier depends on your package size, destination and the shipping service.

When your order ships, we'll email you a tracking number and link so you can follow it to your door. Don't see the email? Check your spam or junk folder, or contact us and we'll look it up.

Yes, as long as your order hasn't shipped. Email hello@windrifthill.com as soon as possible with your order number and the change you need. Once an order ships, we can't change or cancel it.

We protect your order from Montana weather. In winter, we insulate packages, and when temperatures drop below zero we hold shipments until it's safe to ship. Summer heat doesn't typically affect our products, but bring packages inside soon after delivery.

Because our products are for personal care, we can't accept returns. We stand behind every product we make, though, so if you have a concern about anything you received, email hello@windrifthill.com and we'll make it right. Not sure about a scent? Try a soap sample before you buy.

We're so sorry! Email hello@windrifthill.com within 5 days of delivery with your order number, a short description and a photo of the damaged item. We'll arrange a replacement for anything damaged in shipping. The same goes if you received the wrong item.

No. We moved your name, email, saved addresses and email preferences to our new website. There's no password to remember: just enter the email address from your old account, and we'll send you a one-time code to sign in.

Not yet, but Subscribe & Save is coming in early 2027. You'll be able to get your favorite goat milk soaps, lotions and skincare essentials delivered on a schedule. Join our email list to hear as soon as it launches.

We're working on one! We're building a Windrift Hill rewards program to thank our loyal customers. Watch your email for details.

Sign up for our email newsletter at the bottom of any page. Subscribers are the first to hear about sales, new scents, seasonal products and holiday gift sets.

Yes. Boutiques, gift shops and specialty retailers across the U.S. carry Windrift Hill goat milk skincare. Shops can order through Faire or directly from us. For wholesale questions, email hello@windrifthill.com.

You'll find Windrift Hill at independent boutiques and specialty shops around the country, and we're working on a store locator for our website. Each shop chooses its own products, so call ahead to make sure your favorite is in stock. You can always shop our full line online or at our Bubble Up Boutique in Conrad, Montana.

You can shop with us directly at windrifthill.com or in our Windrift Hill Montana Etsy shop. Some of our retail partners also sell Windrift Hill on Amazon, where selection and prices vary by seller. For our full line, newest scents, gift sets and special offers, shop directly on our website.