Shipping policy
Last updated: November 9, 2026
Thank you for shopping with Windrift Hill. Our goat milk soaps, lotions and body care are made in small batches on our family farm in Conrad, Montana, and packed by hand. This policy explains how we ship your order, what it costs and what to expect.
Order processing
Orders ship within 2 to 4 business days (Monday through Friday, excluding holidays). During peak seasons, including the holidays and big sales, processing may take a little longer.
Because we make our products in small batches, an item may occasionally need a few extra days while a fresh batch is finished. If that happens, we'll email you to let you know.
Holiday shipping
To receive your order by Christmas, please order by:
- Standard shipping: Wednesday, December 16, 2026
- Expedited shipping: Friday, December 18, 2026, by 12 p.m. Mountain Time
Orders placed after these dates will still ship as quickly as we can, but we can't guarantee delivery by December 25. Carriers are especially busy in December, so ordering early is always best.
Shipping methods and costs
We ship with USPS and FedEx and choose the best carrier for each package. Your shipping options and costs are shown at checkout, based on your address, the weight of your order and the method you choose.
Delivery times shown at checkout are estimates and begin once your order ships. They can be affected by weather, carrier delays and other things outside our control.
Free shipping
Orders over $85 ship free with standard shipping.
Holiday gift sets ship free with no minimum. Look for the free shipping note on the product page.
Free shipping applies to standard shipping only. Orders that qualify for free shipping can be upgraded to expedited shipping for $19.95.
Expedited shipping
Need it faster? Choose expedited shipping at checkout for a flat $19.95 on any order. Expedited orders are delivered in about 2 - 4 business days after they ship.
Expedited orders placed by 12 p.m. Mountain Time, Monday through Friday, ship the next business day. Orders placed after 12 p.m., or on weekends and holidays, are treated as received the next business day.
Local pickup
Live nearby? Choose Local Pickup at checkout and pick up your order at our store, 204 N Main St, Conrad, Montana. There's no shipping charge. We'll email you when your order is ready.
Where we ship
We ship to all 50 states, including Alaska and Hawaii, plus:
- PO boxes
- APO, FPO and DPO military addresses
- US territories, including Puerto Rico, Guam and the US Virgin Islands
PO boxes, military addresses and territories are delivered by USPS, and delivery may take longer.
We don't ship outside the United States at this time.
Order tracking
When your order ships, we'll email you a confirmation with a tracking number and link. Tracking can take up to a day to start updating.
Shipping address
Please double-check your address at checkout. If you notice a mistake, contact us right away and we'll fix it if your order hasn't shipped.
If a package is returned to us because the address was entered incorrectly, we're happy to reship it once the new shipping cost is covered.
Weather
Lotions, body oils, body butters and lip balms can be affected by extreme heat or cold in transit. If something arrives damaged by the weather, contact us within 7 days of delivery with a photo and we'll send a replacement.
Lost or damaged packages
We want every order to arrive in perfect shape. If something goes wrong, we'll take care of it.
- Damaged: Contact us within 7 days of delivery with a photo of the damaged item and the box. We'll send a replacement and file the claim with the carrier.
- Lost: If your tracking hasn't updated in 7 days, or your package hasn't arrived by the estimated delivery date, contact us. We'll file a claim with the carrier and send a replacement.
- Marked delivered but not received: Please check around your home and with neighbors, and allow a day or two in case the carrier marked it early. If it still hasn't turned up, contact us within 7 days and we'll work with the carrier to make it right.
Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships. Once it ships, we're unable to change or cancel it.
Refunds for cancelled orders go back to your original payment method. For returns and exchanges, please see our Refund Policy.
Questions?
Email us at info@windrifthill.com and we'll be glad to help.
